TERMS AND CONDITIONS

These terms and conditions (the “Terms and Conditions”) govern the use of

www.centralsaddlefit.co.uk (the “Site”). This Site is owned and operated by Joanne Gurney. This

Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and

agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Joanne Gurney and the Site’s

creators. This includes, but is not limited to images, text, logos, documents, downloadable files and

anything that contributes to the composition of our Site.

Age Restrictions

The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over 16

years old. We do not assume any legal responsibility for false statements about age.

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account,

including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and

truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you

violate these Terms and Conditions.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

 Equestrian saddlery and accessories.

We are under a legal duty to supply goods that match the description of the good(s) you order on our

Site.

The following services are available to book an appointment on our Site:

 Saddle Fitting.

The services will be paid for in full upon the completion of the service.

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These Terms and Conditions apply to all the goods and services that are displayed on our Site at the

time you access it. This includes all products listed as being out of stock. All information,

descriptions, or images that we provide about our goods and services are as accurate as possible.

However, we are not legally bound by such information, descriptions, or images as we cannot

guarantee the accuracy of all goods and services we provide. You agree to purchase goods and

services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we

cancel your order and have already processed your payment, we will give you a refund equal to the

amount you paid. You agree that it is your responsibility to monitor your payment instrument to

verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or

accuracy of goods and services made available by third parties on our Site.

Payments

We accept the following payment methods on our Site:

 Credit Card;

 PayPal;

 Debit;

 Direct Debit; and

 Klarna.

When you provide us with your payment information, you authorise our use of and access to the

payment instrument you have chosen to use. By providing us with your payment information, you

authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right

to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following

methods:

 Standard delivery by post. Delivery takes 5 – 7 business days – standard postage charges

apply.

Next day or 48hr delivery can be selected at an additional price.

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Delivery will take place as soon as reasonably possible, depending on the delivery method selected.

Delivery times may vary due to unforseen circumstances. Please note that delivery times do not

include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside the United Kingdom your

purchase may be subject to import duties and taxes applied by the destination country. You are

responsible for paying any such duties or taxes. Please contact your local customs office for more

information before making a purchase. We are not responsible for the payment of any such duties or

taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of

the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person

as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to

cancel your contract to purchase goods and services from us within 14 days without giving notice.

The cancellation period:

 Will end 14 days from the date of purchase when you purchased a service;

 Will end 14 days from when you receive, or someone you nominate receives, the goods when

you purchased good(s) in one order that are all delivered together;

 Will end 14 days from when you receive, or someone you nominate receives, the last good

when you purchased goods in one order that are delivered separately; or

 Will end 14 days from when you receive, or someone you nominate receives, the first good

when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation

period. To cancel, contact us by email at info@centralsaddlefit.co.uk. You may use a copy of the

Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do

so.

The right to cancel does not apply to:

 Custom or personalised goods;

 Services that the customer has requested for the purpose of carrying out urgent repairs or

maintenance.

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Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the

goods to us as soon as possible after informing us of your decision to cancel. You will be responsible

for the cost of returning the goods. We will not be responsible for any damage or loss to the goods

that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you

under the contract, excluding any delivery charges. Please note that we are permitted by law to

reduce your reimbursement to reflect any reduction in the value of the goods that was caused by

handling other than what is necessary to establish the nature, characteristics, and functioning of the

goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after

we receive back from you any goods supplied or 14 days after you provide proof that you have

returned the goods. If no goods were supplied, then we will provide the reimbursement no later than

14 days after the day we were informed of your decision to cancel.

If you requested the performance of services begin during the cancellation period, you are required to

pay us an amount which is in proportion to what has been performed until you have communicated to

us your decision to cancel this contract. We will reimburse to you any amount you have paid above

this proportionate payment.

We will make the reimbursement using the same form of payment as you used for the initial purchase

unless you have expressly agreed otherwise. You will not incur any fees because of the

reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

 Good is broken;

 Good does not match description;

 Good is the wrong size;

 Purchaser changed their mind; or

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 Good does not meet the purchaser’s expectations.

Refunds do not apply to the following goods:

 sale items;

 items which have been tampered with; and

 special orders (customised or personalised).

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Fill out your returns form (which should be in your package), making sure to include your name,

order number, and whether you want a refund or an exchange.

Put your item in appropriate outer postal packing, such as a bag or box, together with its original

packaging. It’s crucial that you avoid tampering with the item’s original packing when having it

shipped back to us. We might not be able to accept your return or issue a refund if the original

packaging has been tampered with (by adding a label, taping it shut, etc.).

Unless the item is defective, it is your obligation to organise and pay for its return to us. As you are

responsible for the returned products until they are received by us, we advise that you acquire proof

of postage and insurance for your package against loss and damage.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection

legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not

limit your legal rights and remedies under that legislation. These Terms and Conditions will be read

subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and

Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Joanne Gurney and our directors, officers, agents, employees, subsidiaries, and affiliates will not be

liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your

use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Joanne Gurney

and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,

losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or

your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

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Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be

inconsistent or invalid under applicable laws, those provisions will be deemed void and will be

removed from these Terms and Conditions. All other provisions will not be affected by the removal

and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance

with the law and to reflect any changes to the way we operate our Site and the way we expect users

to behave on our Site. We will notify users by email of changes to these Terms and Conditions or

post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

07817 522400

info@centralsaddlefit.co.uk

You can also contact us through the feedback form available on our Site.

Effective Date: 01/06/2023

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